02 Dec

Multilingual Japanese Technical Support Jobs Vacancy in Diversify Offshore Staffing Solutions Taguig

Position
Multilingual Japanese Technical Support
Company
Diversify Offshore Staffing Solutions
Location
Taguig P00
Opening
02 Dec, 2018 30+ days ago

Diversify Offshore Staffing Solutions Taguig urgently required following position for Multilingual Japanese Technical Support. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Multilingual Japanese Technical Support Jobs Vacancy in Diversify Offshore Staffing Solutions Taguig Jobs Details:

The Multilingual (Japanese) Level 1 Technical Support is the first level of support and response for Japanese customers’ concerns and is responsible for answering, commenting and replying to open incidents. The role is responsible for the timely completion of work requests, trouble tickets, and other technology-focused tasks. As required, while providing remote technical end-user support including, but not limited to troubleshooting, setup and configuration, and software/hardware upgrades. The Multilingual (Japanese) Level 1 Technical Support also resolves problems related to operating systems and configuration issues and is responsible for the internal support of all products and related equipment. Other tasks include translation of technical issues from Japanese to the English language so to be escalated to the upper-level support.

GENERAL RESPONSIBILITIES:
Directly communicate with Japanese customers through call and/or email and chat in assistance to concerns and queries raised

Respond to requests for technical assistance via call or remote support, electronically diagnose and resolve technical hardware and software issues

Provide user support and customer service on company-supported applications and platforms; troubleshoot problems and advise on the appropriate action

Monitor and respond quickly and effectively to requests received; ability to identify and organize tickets according to priority and forward tickets to engineers and upper-level support

Perform installation, troubleshooting, configuration, and upgrades of hardware and software on hardware devices and software applications

Perform Desktop support/maintenance and troubleshoot PC/laptop issues

Implement and maintain remote connectivity to the interface of external business partners

Identify deficiencies and escalates risk and proposes innovative solutions to address the issue/problem

Maintain authentication and ticketing system and respective logging for remote access and perform routine audits

Perform timely workstation hardware and software upgrades and conduct/maintain system backups as necessary

Maintain inventory of all equipment, hardware and software assets as well as software licenses

Stay current with system information, changes and updates and research questions using available information resources

Able to react to change productively and handle other essential tasks as assigned
Bachelor’s Degree in Information Technology, Computer Science, Engineering or any related field

At least 2-4 years of working experience and training in troubleshooting and providing help desk support

Knowledge and capability to communicate in the Japanese language is a must

Candidates should have at least N3 Level in Japanese-Language Linguistic Competency

Ability to adhere to standard operating procedures and able to work within standard network maintenance windows

Working knowledge of fundamental operations of relevant software, hardware and other equipment with the ability to read and comprehend instruction manuals in order to make minor repairs to different equipment

Strong written and verbal communication skills with good customer service orientation

Proven track record in problem analysis and problem-solving

Must be able to adapt well to a fast-paced working environment, with good planning and organization skills and high-stress tolerance

Keen attention to detail and a strong aptitude in system repairs, bug removal, virus removal, software/hardware troubleshooting and upgrades

Work well with a team and is able to interact with different types of people (clients/employees)

Must be willing to work in BGC in working hours parallel to Tokyo time zone, Japan Standard Time (JST)


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