Technical Support Engineer Manila Jobs Vacancy in Emnify Gmbh Manila
Emnify Gmbh Manila urgently required following position for Technical Support Engineer Manila. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Technical Support Engineer Manila Jobs Vacancy in Emnify Gmbh Manila Jobs Details:
EMnify is a Software-as-a-Service (SaaS) company, revolutionizing cellular Internet of Things (IoT). Our connectivity management service provides mobile network operators, enterprises, and developers globally with technology connecting ‘things’. The first to provide a mobile core infrastructure as a cloud service, EMnify enables secure, reliable and scalable connectivity, in ways previously impossible. EMnify leads the way towards a future without communication barriers. Today we serve customers from more than 70 countries, enabling innovative business models and IoT use cases across the globe.
We are looking for a solution-oriented Technical Support Engineer (m/f) who will operate as our first level technical support. You will help build and grow our IoT (Internet of Things) business by providing our international customers with excellent support and by making sure that the technical issues are resolved effectively. The position provides a unique chance for a hands-on person to contribute to our rapidly growing business and to the improvement of our product.
EMnify’s Technical Support Engineer is the first point of contact for incoming support requests from our international customers.
- Make a great first impression, provide our customers with the confidence that they will be well taken care of while the case is being investigated.
- Provide a technical support via ticket-system, email or telephone.
- Diagnose, analyse and troubleshoot the issues and suggest maintenance actions.
- Prioritize requests and find customer-oriented and suitable solutions, often in close collaboration with our Customer Success, Engineering and Product Management teams.
- Be responsible for our support and ticketing system, Zendesk, by following up with all requests until all issues are solved.
- Communicate procedural and technical issues to internal and external customers/stakeholders.
- Define and track bugs for development and offer innovative ideas to engineering and product teams to improve our user experience and the product quality.
- Contribute and maintain our knowledge database on a regular basis.
- Experience in technical customer support, ideally at a mobile network operator or telecoms vendor
- Knowledge of maintenance and Technical Support activities and processes
- Strong knowledge of Operating Systems (e.g. Microsoft Windows Client and Server, Linux)
- Passion for IoT and M2M products and markets and familiarity on SaaS and cloud-based business model
- Experience in the use of a support ticketing system, e.g. Zendesk, JIRA, any other
- A technical education would be appreciated, e.g. network operations or telecommunications engineering
- Some experience in RDBMS, AWS and automatic deployment, virtualized LAN, Router or Firewall architecture would be a plus
- Fluency in English. Any additional language is a plus
- Hands-on, team- and solution-oriented personality
With you, as part of our team, we want to expand our success globally and inspire businesses and developers with our innovative product. You’ll be at the forefront of the global technological revolution of IoT.
Some benefits you'll get at EMnify:
- A flat hierarchy, direct and open communication culture
- Challenging tasks in a dynamic and international environment (25+ nationalities)
- Great central location in the heart of Makati City