09 Jan

Senior Service Desk Analyst Jobs Vacancy in Euroasia Executive Search

Position
Senior Service Desk Analyst
Company
Euroasia Executive Search
Location
P00
Opening
09 Jan, 2019 10 days ago

Euroasia Executive Search urgently required following position for Senior Service Desk Analyst. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Senior Service Desk Analyst Jobs Vacancy in Euroasia Executive Search Jobs Details:

Job Overview

  • Process ticket requests and handle other service desk communications (email, voice, etc.)
  • Provide technical support and assistance to internal clients using company specific applications
  • Perform troubleshooting and conduct problem determination to identify the source of problem
  • Conduct process review, develop process and procedural documentation and continuous process improvement
  • Conduct regular audits on ticket handling procedures including service desk communications
  • Gather and validate work performance data.
  • Handle escalations
Qualifications:
  • Bachelor’s degree in Computer Science, Engineering or related discipline
  • Must have at least 4-5 years’ experience in IT operations preferably in a technical support role
  • Demonstrated basic knowledge and experience in the following: Windows OS, MS Office Products, Network Administration
  • Experience with a remote desktop management application
  • Experience with a ticketing system (i.e. Jira)
  • Knowledgeable with ITIL process
  • Must have experience working as part of an enterprise support team
  • Must have experience serving multi-national customers
  • Must demonstrate strong written and verbal communication skill
FOR DIRECT HIRE

This role will be responsible for supporting the operations of the company’s IT service desk. The Service Desk Analyst will coordinate the provision of IT support services for the company’s offices located in different sites.


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