09 Jan

Senior Service Desk Analyst Jobs Vacancy in Euroasia Executive Search

Position
Senior Service Desk Analyst
Company
Euroasia Executive Search
Location
P00
Opening
09 Jan, 2019 30+ days ago

Euroasia Executive Search urgently required following position for Senior Service Desk Analyst. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Senior Service Desk Analyst Jobs Vacancy in Euroasia Executive Search Jobs Details:

Job Overview
  • Process ticket requests and handle other service desk communications (email, voice, etc.)
  • Provide technical support and assistance to internal clients using company specific applications
  • Perform troubleshooting and conduct problem determination to identify the source of problem
  • Conduct process review, develop process and procedural documentation and continuous process improvement
  • Conduct regular audits on ticket handling procedures including service desk communications
  • Gather and validate work performance data.
  • Handle escalations
Qualifications:
  • Bachelor’s degree in Computer Science, Engineering or related discipline
  • Must have at least 4-5 years’ experience in IT operations preferably in a technical support role
  • Demonstrated basic knowledge and experience in the following: Windows OS, MS Office Products, Network Administration
  • Experience with a remote desktop management application
  • Experience with a ticketing system (i.e. Jira)
  • Knowledgeable with ITIL process
  • Must have experience working as part of an enterprise support team
  • Must have experience serving multi-national customers
  • Must demonstrate strong written and verbal communication skill
FOR DIRECT HIRE

This role will be responsible for supporting the operations of the company’s IT service desk. The Service Desk Analyst will coordinate the provision of IT support services for the company’s offices located in different sites.


Jobs Vacancy Related to Senior Service Desk Analyst:

27Feb

Senior Help Desk Support Specialist Jobs Vacancy in Visa Pasay. Visa Pasay opening great career opportunity and jobs vacancy for Senior Help Desk Support Specialist position. This jobs vacancy will be open for new jobs applicant starting for 27 Feb, 2019. Minimum four years of work experience as IT Service Desk analyst supporting end users of Corporate IT services and apps.... ... Continue reading -->


08Apr

Senior Service Desk Analyst Jobs Vacancy in Financial Times Manila. Financial Times Manila opening great career opportunity and jobs vacancy for Senior Service Desk Analyst position. This jobs vacancy will be open for new jobs applicant starting for 08 Apr, 2019. Understand the full range of services that the Service Desk provides. Contribute to the continual service improvement of end-user services.... ... Continue reading -->


27Feb

Helpdesk Analyst Senior Jobs Vacancy in Solarwinds Taguig. Solarwinds Taguig opening great career opportunity and jobs vacancy for Helpdesk Analyst Senior position. This jobs vacancy will be open for new jobs applicant starting for 27 Feb, 2019. Receive incoming help desk calls/chats/emails, create and maintain help desk tickets, monitor help desk queue.... ... Continue reading -->


04Apr

Global Valuation Group Valuations Specialist Senior Analyst Jobs Vacancy in Deutsche Bank Manila. Deutsche Bank Manila opening great career opportunity and jobs vacancy for Global Valuation Group Valuations Specialist Senior Analyst position. This jobs vacancy will be open for new jobs applicant starting for 04 Apr, 2019. Deutsche Knowledge Services (DKS) operates as a shared service center for Finance, Global Business Services and IT.... ... Continue reading -->


15Jan

Business Finance Trading Risk And Profit Loss Bookrunner Senior Analyst Jobs Vacancy in Deutsche Bank Manila. Deutsche Bank Manila opening great career opportunity and jobs vacancy for Business Finance Trading Risk And Profit Loss Bookrunner Senior Analyst position. This jobs vacancy will be open for new jobs applicant starting for 15 Jan, 2019. Deutsche Knowledge Services (DKS) operates as a shared service center for Finance, Global Business Services and IT.... ... Continue reading -->