09 Jan

Service Desk Manager Jobs Vacancy in Euroasia Executive Search

Position
Service Desk Manager
Company
Euroasia Executive Search
Location
P00
Opening
09 Jan, 2019 30+ days ago

Euroasia Executive Search urgently required following position for Service Desk Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Service Desk Manager Jobs Vacancy in Euroasia Executive Search Jobs Details:

Job Overview
  • Interface with the management for day to day operations and long-term strategy
  • Provide direction and guidance to Service Desk Analysts
  • Coordinate incident activity and all queue management
  • Coordinate and manage incident escalations
  • Ensure that the Service Desk team is aligned with the SLA
  • Ensure proper documentation of all Service Desk processed and troubleshooting
  • Analyze trends on a weekly/monthly basis and report Key Performance Indicators
  • Introduce process improvement for increased productivity and decreased costs by using new business processes, tools, and applications
  • Act as point of escalation
Qualifications
  • Bachelor’s degree in Computer Science, Engineering or related discipline
  • At least 7 years of experience in the relevant field
  • Must have at least 2 years of experience in a team lead capacity
  • Must have excellent technical, leadership, problem solving and communication skills
  • Knowledgeable with ITIL process
  • Must have experience working as part of an enterprise support team
  • Must have experience serving multi-national customers
For Direct Hire

This role will be responsible for supporting the operations of the company’s IT service desk. The Service Desk Analyst will coordinate the provision of IT support services for the company’s offices located in different sites.


Jobs Vacancy Related to Service Desk Manager:

20Feb

Service Delivery Manager Jobs Vacancy in Cbre Asia Pacific . Cbre Asia Pacific opening great career opportunity and jobs vacancy for Service Delivery Manager position. This jobs vacancy will be open for new jobs applicant starting for 20 Feb, 2019. Conducts periodic meetings with clients to review satisfaction with current services and discuss potential needs for expanded service.... ... Continue reading -->


13Mar

Service Desk Manager Jobs Vacancy in White Case Manila. White Case Manila opening great career opportunity and jobs vacancy for Service Desk Manager position. This jobs vacancy will be open for new jobs applicant starting for 13 Mar, 2019. Our people represent 90 nationalities and speak 80 languages.The Service Desk Manager is responsible for the delivery of GTS Service Desk support services,... ... Continue reading -->


15Apr

Support Specialist Jobs Vacancy in Deltek Inc Makati. Deltek Inc Makati opening great career opportunity and jobs vacancy for Support Specialist position. This jobs vacancy will be open for new jobs applicant starting for 15 Apr, 2019. Participate in projects and initiatives as directed by the Service Desk Manager. 3-5 years IT support experience on a corporate Service Desk or in another... ... Continue reading -->


13Jan

Service Operations Manager Jobs Vacancy in Epldt Makati. Epldt Makati opening great career opportunity and jobs vacancy for Service Operations Manager position. This jobs vacancy will be open for new jobs applicant starting for 13 Jan, 2019. Manages the operation center and service management in collaboration with the service desk team and business leaders to drive continuous improvement.... ... Continue reading -->


13Feb

Service Desk Manager Jobs Vacancy in Crown Relocations . Crown Relocations opening great career opportunity and jobs vacancy for Service Desk Manager position. This jobs vacancy will be open for new jobs applicant starting for 13 Feb, 2019. IT Service Desk Manager. JD - IT Service Desk Manager (505). The IT Service Desk Manager will be responsible for the day to day management of the Service Desk... ... Continue reading -->